Our products like merchandise and gifts are guaranteed to be returned or replaced if they are faulty and you are not completely happy, when you return it in a resalable condition within 14 days of receipt. Refunds shall be credited to your original method of purchase. In the interest of health and hygiene, we cannot accept sweets/food returns or recordable cards unless the audio module has broken. We only send out audio cards that are in perfect working order and have your personal voice message already recorded.

Special offers or combinations purchases such as discounted prices for multi packs, shall be refunded at either final price paid if returned in whole, or where part order is returned amount refunded shall be calculated on single prices. (For example “1 mug for £8 or 2 mugs for £14” and only one mug is returned, a refund of £6 shall be made).

Once you’ve returned your order for refund, please allow up to 28 days for this to be processed and refunded. Once refunded an email notice shall be sent to confirm them refund. Please allow 2-3 working days for this refund to show in your account. If your original payment account has expired then please Contact Us so we can make new refund arrangements.